Customer Engineer

WNC Corporation; Branchburg Township (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

WNC Corporation in New Jersey is seeking a skilled engineer to join our wireless broadband team. You will collaborate with R&D and QA to design, test and launch DOCSIS CPE, operate CMTS and related equipment, and work with carriers.

Candidates should have a BS/MS in CS or EE, 5+ years of experience, strong Linux/Windows, scripting, and the ability to travel. This role offers growth in a multicultural environment and opportunities to impact product certification and network performance.

Qualifications

• BS/MS degree in Computer Science, Electrical Engineering or related field.
• 5+ years of work experience.
• Knowledge of Windows, Linux, and containers is a plus.
• Experience with TCP/IP v4/v6 and test automation basics.
• Scripting ability in shell or batch.
• Willingness to travel and adapt to multicultural environments.

Responsibilities

• Collaborate with R&D and QA to design, optimize, test and launch DOCSIS CPE.
• Support product qualification acceptance and certification.
• Operate and configure CMTS, cable modems and headend/edge equipment.
• Analyze DOCSIS issues to reduce customer downtime.
• Engage with product teams in L2/L3 escalation.
• Provide post-sales technical support to R&D and ensure feature delivery.

Skills

DOCSIS testing

TCP/IP v6

Shell scripting

Linux/Windows

Problem-solving

Teamwork

Multicultural teamwork

Education

Bachelor's degree

Tools

Docker

Virtual Machines

Wireshark

PCAP

OctoScope

Job description

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

Job Description

Duties and responsibilities

• Collaborate with R&D and QA team to design, optimize, test and launch DOCSIS Customer Premise Equipment (CPE)
• Support product technical acceptance and certification
• Operate, configure Cable Modem Termination Systems (CMTS), cable modems and related headend/edge equipment
• Analyze and resolve complex DOCSIS related issues to reduce customer downtime
• Understand about IPTV, video delivery systems, and CDN infrastructure
• Write Product Test Plan for our WiFi, DOCSIS Network, Video streaming, Cellular, WiFi product, Network product.
• Provide and improve automation test items request to improve efficiency and reduce human intervention time
• Engaging with product group in L2 and L3 level problem escalation
• Frequent vendors and customer meetings and visits for product feedback and future opportunities
• Provide technical post-sales support to R&D team
• Work with R&D and DQA/SQA teams to ensure features delivery/inclusion.
• Adhere to bug tracking process per corporate product development lifecycle

Requirements and qualifications

• BS/MS degree in Computer Science, Electrical Engineering or a related 5+ years of work experience
• Knowledge in Window, Linux, Virtual Machine and/or Docker/Container is a plus
• Experience in TCP/IP V4/V6 network and basic knowledge in test automation operation/framework are required
• Able to demonstrate scripting skills in shell, and batch scripts
• Team players being able to adapt to multicultural environments
• Willingness to learn and explore new technologies
• Big plus with experience in wireless and wired telecommunication industry
  • Hands on testing with DOCSIS 3.1 and later
  • Hands on testing with Fiber
  • Hands on debugging with Video Streaming commercial devices
  • Includes fixed and mobile broadband, cellular (LTE, 4G/5G), WiFi LAN (802.11ac, 802.11ax,…) and PAN
  • Hands on experience in commercial tools – network, OctoScope, mobile, field, diagnostics, logging, automation, E2E such as QXDM, PCAP, Wireshark,….
  • Knowledge and experience with carriers’ certification and technical approval process from US carrier (Comcast, Cox Communication, Verizon, AT&T, T-Mobile, Sprint, etc.)
• Willing and able to travel
• Ability to work in a team as well as an individual contributor when necessary
• Out of the box thinking. Critical thinker and problem-solving skills
• Ability to provide alternative solutions to achieve goals in a dynamic environment
• Analytical skills & attention to details
• Ability to work under pressure and maintain deadlines
• Good time-management skills
• Great interpersonal and communication skills

Education

Bachelor

Work Experience

Language

Skills

Communication & Collaboration: Capable of effective communication and collaboration with clients and internal teams., Customer Service Orientation: Possesses strong customer service awareness and can enhance customer satisfaction., Learning & Adaptability: Continuously learning new technologies and able to quickly adapt to technological changes., Problem-Solving: Able to quickly identify and resolve technical issues, providing effective solutions., Technical Proficiency: Familiar with the installation, configuration, and maintenance of network communication equipment.