Release Triage Engineer

Veriipro; Philadelphia (Philadelphia County); On-site; USD 90,000 - 120,000; Full time

Job summary

Veriipro is seeking a Release Triage Engineer to ensure high-quality software releases for diverse devices. You will oversee the entire release quality process, including validation and issue resolution.

The ideal candidate has a strong background in C/C++, Python, and Linux, with experience in deployment and defect tracking tools. Responsibilities include troubleshooting and maintaining operational efficiencies while analyzing data from deployed devices.

Responsibilities

• Ensure timely, high-quality software releases across device types.
• Respond rapidly to critical issues and implement mitigation strategies.
• Troubleshoot end-to-end issues across devices and platforms.
• Perform source code reviews to identify defects.
• Diagnose complex issues using Linux systems and networking protocols.
• Design and maintain operational tools for efficiency.
• Analyze data to generate actionable insights.

Skills

C/C++

Python

Linux

Log management tools (ELK, Splunk, Grafana)

Scripting languages (Bash, Go)

Defect tracking tools (Jira)

Git/GitHub

SQL/Amazon Athena

AWS services (S3, QuickSight)

Job description

We are seeking a Release Triage Engineer to play a key role in ensuring timely, high-quality software releases across a diverse device ecosystem. You will take ownership of the end-to-end release quality and triage lifecycle, including deployment validation, issue triage, mitigation, and the development of tools to support software release operations.

Required Skills & Experience

• Strong hands-on experience with C/C++, Python, and Linux in production environments.
• Experience with log management, monitoring, and analytics tools, such as ELK (Elastic Stack), Splunk, and Grafana.
• Proficiency in at least one scripting language, e.g., Bash, Python, or Go.
• Experience as a Senior Engineer or Technical Lead, including mentoring junior engineers and influencing technical decisions.
• Strong experience with defect tracking tools (e.g., Jira).
• Proficiency with source control management tools, such as Git and GitHub.
• Working knowledge of SQL and/or Amazon Athena for data analysis.
• Familiarity with AWS services, such as S3, Athena, QuickSight, is preferred.

Key Responsibilities

• Ensure high-quality software releases across multiple device types by monitoring operational metrics and alerting systems.
• Respond rapidly to critical field issues, perform root‑cause analysis, and implement effective mitigation strategies.
• Troubleshoot end-to-end issues across broadband devices and platform components, including WiFi/Mesh, DOCSIS, Fiber, LTE, and related access technologies.
• Perform source code reviews to identify defects and root causes.
• Diagnose and resolve complex issues using Linux systems, networking protocols, and packet capture analysis.
• Design, enhance, and maintain operational and triage tools, and architect DevOps solutions to improve system performance and operational efficiency.
• Analyze data from millions of deployed devices using AWS services to generate actionable insights.
• Develop and apply anomaly detection and data‑driven techniques to proactively identify system issues, including global metric comparisons across device models.