Broadband Technician 1

Armstrong Group; Rising Sun (IN); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Company vehicle

Medical, dental, vision insurance

401k enrollment

Paid time off

Discounted Armstrong services

Job summary

Armstrong Group is seeking a motivated Broadband Technician to join our field team, serving both residential and commercial customers. You will install, troubleshoot, and repair Internet and telephone services using fiber‑optic technology in a fast‑paced setting.

You’ll operate with a company vehicle, maintain safety standards, and perform physical tasks as needed. The role includes on‑call shifts and hands‑on training to stay ahead of industry trends.

Qualifications

• Valid driver’s license required and clean driving record.
• Customer-first approach to solving problems in a fast-paced field environment.
• Strong communication and interpersonal skills for residential/commercial customers.

Responsibilities

• Install, troubleshoot, and repair Internet and telephone services for residential and commercial customers.
• Work with fiber‑optic technology in a hands‑on setting.
• Maintain vehicle inventory and safety compliance.
• Perform physical tasks such as climbing, digging, and drilling as needed, following safety protocols.
• Provide timely paperwork and feedback to improve service quality.
• Participate in on‑call and shift work as required.

Skills

Valid driver’s license

Customer-first problem solving

Excellent communication

Physical stamina

Education

High school diploma

Job description

Join a Leader in Technology & Customer Service!
At Armstrong Utilities, we’ve been delivering cutting-edge cable and internet services since connecting our first customers in Butler, Pennsylvania, in 1963. From offering just nine channels back then to now providing hundreds of viewing options, blazing-fast High-Speed Internet, telephone services, and a wide range of business products, we’ve always stayed ahead of the curve. Our state-of-the-art broadband network, powered by fiber optics, ensures our customers get the latest technology with unmatched reliability.

Armstrong’s success has always come down to one thing: our people. Our team is nationally recognized for customer service excellence, and we take pride in knowing that dedication to our customers has kept us a leader in the industry for over 50 years.

WHY JOIN ARMSTRONG?

• Be part of an innovative leader. Armstrong has consistently been at the forefront of the telecommunications industry.
• Make a real impact. You’ll be providing essential services in a fiber‑based GPON environment, ensuring that homes and businesses stay connected.
• Grow with us. We invest in our team’s development through training opportunities and hands‑on experience in advanced technologies.

PERKS & BENEFITS:

• Competitive hourly wage, with free/discounted Armstrong services.
• Enjoy the convenience of a company vehicle for your daily commute! Drive to and from home without the hassle, making your work‑life balance even better.
• A comprehensive benefits package, including medical, dental, vision, 401k, and more – effective from day one.
• Generous paid time off and holiday schedule.

ABOUT THE ROLE

We’re looking for a motivated Broadband Technician to join our team. In this role, you’ll be responsible for the installation, troubleshooting, and repair of our Internet and telephone services for both residential and commercial customers. You’ll work with cutting‑edge fiber‑optic technology in a fast‑paced, hands‑on environment.

WHAT YOU’LL DO:

• Install and troubleshoot voice and data services, using the latest test equipment and following our safety and installation guidelines.
• Maintain vehicle inventory and safety compliance.
• Handle physical tasks like climbing, digging, and drilling as needed, while adhering to all safety protocols.
• Provide timely, detailed paperwork and feedback to help improve our services.
• Stay ahead of trends through continuous training and development.
• Participate in on‑call and shift work as required.

WHO WE’RE LOOKING FOR:

• Valid driver’s license.
• High school diploma (advanced education in IT, electronics, or a related field is a plus!).
• A customer‑first approach to problem‑solving.
• Ability to pass BPI certification within 12 months.
• Physical ability to bend, climb, sit, and lift over 50 pounds, and work in various weather conditions.

READY TO MAKE A DIFFERENCE?

Armstrong is an Equal Opportunity Employer

Who We Are

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.