Broadband Field Technician I: Install, Learn & Grow

Mediacom Communications Corporation; Des Moines (IA); Hybrid; USD 48,712,000 - 51,577,000; Full time

Benefits offered by this job

Vehicle & gas card

On-the-job training

Tools provided

Health, Vision, Dental insurance

Paid time off

401K match

Self-guided training

Performance bonus

Employee discounts

Education assistance

Uniforms

Wellness program

Job summary

Mediacom Communications Corporation is seeking a Broadband Specialist I (Field Technician) to install our cable television and broadband services. You’ll drive a company van, visit customer homes, and perform installations, service changes, outlet additions, and other requests with a focus on delivering a great customer experience.

No prior experience is required. A high school diploma or GED and a valid driver’s license are needed.

Qualifications

• High school diploma or GED required.
• Valid driver’s license with satisfactory driving record.
• Strong customer service and communication skills.

Responsibilities

• Make drop installations complete from tap to antenna terminals in single and multi-unit dwellings.
• Perform new connects, reconnects, and disconnects; add outlets; install/remove converters; upgrade/downgrade service.
• Analyze picture quality and judge acceptability after installation.
• Read signal levels with field strength meter and adjust levels as needed.
• Drive company vehicle; perform vehicle upkeep and maintain equipment.
• Inform customers of FCC rules and company policies.

Skills

Customer service

Mechanical knowledge

Communication

Work in tight spaces

Education

High school diploma or GED

Job description

Mediacom Communications Corporation is seeking a Broadband Specialist I (Field Technician) to install our cable television and broadband services. You’ll drive a company van, visit customer homes, and perform installations, service changes, outlet additions, and other requests with a focus on delivering a great customer experience.

No prior experience is required. A high school diploma or GED and a valid driver’s license are needed.