Customer Success Manager - Healthcare

GeBBS Healthcare Solutions, Inc.; United States; Hybrid; USD 65,000 - 110,000; Full time

Job summary

GeBBS Healthcare Solutions, Inc. is seeking a Customer Success Manager to serve as the primary liaison for healthcare clients. You will build lasting relationships, drive retention, and lead business reviews to align KPI-driven strategies with operations and leadership.

The role requires 3–5+ years in RCM or healthcare services, strong knowledge of billing and claims, and proven success in account growth and renewals. Collaborative and analytical mindset is essential for success.

Qualifications

• 3–5+ years of healthcare Revenue Cycle Management (RCM) or healthcare services experience.
• Strong knowledge of billing, coding, claims management, accounts receivable, and the U.S. healthcare revenue cycle.
• Experience managing complex healthcare client relationships.
• Proven success supporting account growth, renewals, or business development.
• Strong analytical, presentation, negotiation, and communication skills.
• Experience collaborating with cross-functional teams, including Operations, Sales, and Executive Leadership.

Responsibilities

• Serve as the primary point of contact for assigned healthcare clients.
• Build and maintain strong client relationships that drive retention and satisfaction.
• Lead regular business reviews to discuss KPIs, operational performance, and strategic initiatives.
• Partner with Operations, Sales, and Leadership to ensure exceptional service delivery.
• Analyze performance metrics and recommend process improvements.
• Identify opportunities to expand services within existing client accounts.
• Support renewal conversations and contribute to business growth initiatives.

Skills

RCM Experience

Client Management

Analytics

Negotiation

Communication

Cross-functional

Education

Bachelor's in Healthcare Admin

Tools

CRCR certification

EMR platform knowledge

Job description

All Jobs > Customer Success Manager - Healthcare

GeBBS Healthcare Solutions is a leading provider of Revenue Cycle Management (RCM) and Risk Adjustment services, helping healthcare organizations optimize operations, improve financial performance, maintain compliance, and enhance the patient experience. Recognized as a KLAS® Top Performer, GeBBS combines innovative technology, industry expertise, and a commitment to excellence to deliver measurable results for clients across the healthcare industry. We are dedicated to being a trusted healthcare partner by upholding the highest standards of quality, information security, and compliance.

At GeBBS, we foster a collaborative and growth-oriented culture where employees are empowered to develop their skills, advance their careers, and make a meaningful impact in transforming healthcare.

• Serve as the primary point of contact for assigned healthcare clients.
• Build and maintain strong client relationships that drive retention and satisfaction.
• Lead regular business reviews to discuss KPIs, operational performance, and strategic initiatives.
• Partner with Operations, Sales, and Leadership to ensure exceptional service delivery.
• Analyze performance metrics and recommend process improvements.
• Identify opportunities to expand services within existing client accounts.
• Support renewal conversations and contribute to business growth initiatives.

Requirements

Your Expertise

• 3–5+ years of healthcare Revenue Cycle Management (RCM) or healthcare services experience.
• Strong knowledge of billing, coding, claims management, accounts receivable, and the U.S. healthcare revenue cycle.
• Experience managing complex healthcare client relationships.
• Proven success supporting account growth, renewals, or business development.
• Strong analytical, presentation, negotiation, and communication skills.
• Experience collaborating with cross-functional teams, including Operations, Sales, and Executive Leadership.

Preferred Qualifications

• Bachelor's degree in Healthcare Administration, Business, or a related field.
• Experience in an RCM outsourcing, healthcare BPO, or consulting environment.
• Experience working with offshore delivery teams.
• CRCR certification and EMR platform knowledge are a plus.