Bridal Alterations Specialist & Fittings Expert

David's Bridal; Murfreesboro (TN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Rewarding Environment and Competitive

Team Bonus

Dayforce Wallet – Get Paid Early!

Referral Incentive Program

Dream Maker Discount After First Pay

Vision Care

Supplemental Insurances- Critical Ill,

Hospital Indemnity and Accidental

401K Program

Discounts for Home Insurance

Discounts for Auto Insurance

Discounts for Mobile

MetLife Hyatt Legal Plans

Pet Insurance

Job summary

David's Bridal is seeking an part-time Alterations Associate to deliver five-star service to customers in-person, over the phone, and online. You will collaborate with stylists, advise on gown fit and customization, and maintain the alterations area to ensure pristine garments.

Prior sewing and POS experience are a plus, with emphasis on friendly, problem-solving customer interactions. The role emphasizes teamwork, adherence to dress standards, and strong communication to support a welcoming,

Qualifications

• High school diploma or equivalent degree required.
• 1-2 years of retail experience in apparel or specialty store environment.
• Prior sewing experience required, preferably in bridal/special occasion production.
• Prior experience with computerized POS system is a plus.

Responsibilities

• Welcome customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; adapt style to suit customers by problem solving.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Maintain service levels by being prepared, welcoming, meeting needs and being there for customers, including operational checklist tasks.
• Provide exceptional service to multiple customers at once and contribute to Five-Star service.
• Address customer concerns confidently and partner with leadership when needed.
• Explain alterations and personalization options to perfect the dress for events.
• Assist stylists in closing sales by advising on gown fit and customization.
• Maintain store standards for a flawless shopping experience.
• Ensure dress code compliance; escort alterations customers to appointments.
• Inspect garments altered/steamed/pressed for pristine condition before delivery.

Skills

Phone skills

Conflict resolution

Problem solving

Customer engagement

Education

High school diploma or equivalent degree

1-2 years retail experience in apparel or specialty store

Prior sewing experience

Prior experience with computerized POS system is a plus

Tools

POS system

Job description

David's Bridal is seeking an part-time Alterations Associate to deliver five-star service to customers in-person, over the phone, and online. You will collaborate with stylists, advise on gown fit and customization, and maintain the alterations area to ensure pristine garments.

Prior sewing and POS experience are a plus, with emphasis on friendly, problem-solving customer interactions. The role emphasizes teamwork, adherence to dress standards, and strong communication to support a welcoming,