Breakfast Service Lead: Mentor & Peak-Shift Pro

DoubleTree by Hilton Asheville Downtown; Asheville (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical benefits

Paid time off

Incentives and cash awards

Discounted hotel rates

Career growth opportunities

Job summary

DoubleTree by Hilton Asheville Downtown is seeking a Breakfast Server for AM and weekend shifts to join our guest-focused Food & Beverage team. You will greet guests, take orders, mentor new servers, and help maintain a positive dining room environment during busy shifts.

Ideal candidates bring at least 2 years of serving experience, outstanding customer service, and the ability to stay calm under pressure while delivering attentive service. Weekend availability is required.

Qualifications

• High school diploma or equivalent.
• At least 2 years of restaurant serving experience.
• Excellent customer service and interpersonal skills.
• Leadership abilities with mentoring or training experience.
• Ability to remain calm and professional in high-pressure situations.
• Strong communication skills, both verbal and written.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly and provide prompt, attentive service throughout their dining experience.
• Take accurate food and beverage orders, ensuring all requests are met to guest satisfaction.
• Assist in training and mentoring new servers on procedures and service standards.
• Address guest complaints professionally and escalates issues to management when necessary.
• Monitor the dining area to ensure smooth service and address disruptions or issues.
• Coordinate with the kitchen and staff to deliver food and beverages efficiently.
• Maintain thorough menu knowledge to answer guest questions and provide recommendations.
• Ensure tables are cleared and reset quickly, maintaining cleanliness and organization.
• Support opening and closing duties, including setting up and cleaning dining areas.

Skills

Leadership

Customer service

Communication

Mentoring

Education

HS diploma or equivalent

Job description

DoubleTree by Hilton Asheville Downtown is seeking a Breakfast Server for AM and weekend shifts to join our guest-focused Food & Beverage team. You will greet guests, take orders, mentor new servers, and help maintain a positive dining room environment during busy shifts.

Ideal candidates bring at least 2 years of serving experience, outstanding customer service, and the ability to stay calm under pressure while delivering attentive service. Weekend availability is required.