Breakdown Coordinator: Fleet Maintenance & Driver Support

PS Logistics, LLC; Birmingham, Northern (AL, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

DMT Trucking is seeking a Breakdown Coordinator to handle inbound calls and coordinate maintenance for drivers, vendors, and stakeholders. The role emphasizes delivering outstanding customer service and efficient problem solving in a fast-paced environment.

The position requires strong communication skills, a background in service writing or a liaison role, and familiarity with DOT/FMCSA regulations. Experience in transportation is preferred and a commitment to teamwork is essential.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in related field or equivalent experience preferred.
• Previous call center, service writer, or mechanical experience preferred.
• Experience in the transportation industry preferred.
• Proficient with Microsoft Office suite.
• Good written and oral communication skills.
• Good interpersonal and teamwork skills.
• Good judgment and problem-solving abilities.
• OEM maintenance certifications.

Responsibilities

• Handle inbound calls in a fast-paced setting and coordinate maintenance for drivers.
• Negotiate pricing for tires, parts, and services when needed.
• Create repair orders within Fleetio.
• Collaborate with maintenance team on planning and execution.
• Communicate breakdowns and incidents to stakeholders.
• Process emails and dashboard notifications and take action.
• Review OEM action codes and authorize repairs.
• Maintain clear communication with vendors, drivers, and operations.
• Ensure DOT/FMCSA regulations are followed.
• Assist with estimates review and repair approvals.

Skills

Communication

Interpersonal skills

Problem solving

Organizational skills

Education

High school diploma or equivalent

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

DMT Trucking is seeking a Breakdown Coordinator to handle inbound calls and coordinate maintenance for drivers, vendors, and stakeholders. The role emphasizes delivering outstanding customer service and efficient problem solving in a fast-paced environment.

The position requires strong communication skills, a background in service writing or a liaison role, and familiarity with DOT/FMCSA regulations. Experience in transportation is preferred and a commitment to teamwork is essential.