Break/Fix & Refresh Depot Technician

Nityo Infotech Limited; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Nityo Infotech Limited in Atlanta, GA is seeking a Break/Fix & Refresh Bench Technician for onsite depot operations. The role focuses on inventory control, asset tracking, and applying break/fix workflows to prepare devices for deployment.

The candidate will manage shipments, data integrity, and ServiceNow updates while coordinating staging areas and audits. A+ or equivalent education is preferred, with prior shipping/receiving experience valued.

Qualifications

• Experience with inventory management, asset tracking, or technology deployment operations.
• Knowledge of ServiceNow or similar asset management platforms preferred.
• Strong organizational skills and attention to detail.

Responsibilities

• Maintain accurate asset inventory records and ensure asset data integrity.
• Update ticket notes, work logs, and asset status within ServiceNow and other operational systems.
• Process devices through break/fix and refresh workflows according to established procedures.
• Prepare devices for shipment by verifying asset information, accessories, and documentation.
• Package and ship large volumes of devices for deployment.
• Coordinate shipping activities and maintain shipment tracking records.
• Organize and manage staging areas for incoming and outgoing assets.
• Conduct inventory audits and reconciliation activities as needed.
• Adhere to security, quality, and operational compliance requirements.
• Support cross-functional operational activities and special projects as assigned.

Skills

Inventory management

Asset tracking

Technology deployment

ServiceNow

Organizational skills

Attention to detail

Shipping & receiving

Packaging

Education

A+, BS, Diploma, or Equivalent Experience

Tools

ServiceNow

Job description

Nityo Infotech Limited in Atlanta, GA is seeking a Break/Fix & Refresh Bench Technician for onsite depot operations. The role focuses on inventory control, asset tracking, and applying break/fix workflows to prepare devices for deployment.

The candidate will manage shipments, data integrity, and ServiceNow updates while coordinating staging areas and audits. A+ or equivalent education is preferred, with prior shipping/receiving experience valued.