IT Technician - Break/Fix & Refresh

Nityo Infotech; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Nityo Infotech Limited in Atlanta, GA is seeking a Break/Fix & Refresh Bench Technician for onsite depot operations. The role focuses on inventory control, asset tracking, and applying break/fix workflows to prepare devices for deployment.

The candidate will manage shipments, data integrity, and ServiceNow updates while coordinating staging areas and audits. A+ or equivalent education is preferred, with prior shipping/receiving experience valued.

Qualifications

• Experience with inventory management, asset tracking, or technology deployment operations.
• Knowledge of ServiceNow or similar asset management platforms preferred.
• Strong organizational skills and attention to detail.

Responsibilities

• Maintain accurate asset inventory records and ensure asset data integrity.
• Update ticket notes, work logs, and asset status within ServiceNow and other operational systems.
• Process devices through break/fix and refresh workflows according to established procedures.
• Prepare devices for shipment by verifying asset information, accessories, and documentation.
• Package and ship large volumes of devices for deployment.
• Coordinate shipping activities and maintain shipment tracking records.
• Organize and manage staging areas for incoming and outgoing assets.
• Conduct inventory audits and reconciliation activities as needed.
• Adhere to security, quality, and operational compliance requirements.
• Support cross-functional operational activities and special projects as assigned.

Skills

Inventory management

Asset tracking

Technology deployment

ServiceNow

Organizational skills

Attention to detail

Shipping & receiving

Packaging

Education

A+, BS, Diploma, or Equivalent Experience

Tools

ServiceNow

Job description

Job Title: Break/Fix & Refresh Bench Technician

Location: Atlanta, GA (On-site)

Hire Type: Fulltime

Job Description:

Primary Skill (Technical Skill)

Break/fix and refresh workflow processing, inventory management, asset tracking, ServiceNow updates, device preparation, packaging, shipping, and shipment tracking.

Secondary Skill (optional)

Organization, attention to detail, communication, and teamwork.

Educational Qualifications

A+, BS, Diploma, or Equivalent Experience

Experience Level

1+ year of experience in inventory management, asset tracking, technology deployment, shipping, receiving, or IT depot operations preferred.

Role & Responsibilities:

• Maintain accurate asset inventory records and ensure asset data integrity.
• Update ticket notes, work logs, and asset status within ServiceNow and other operational systems.
• Process devices through break/fix and refresh workflows according to established procedures.
• Prepare devices for shipment by verifying asset information, accessories, and documentation.
• Package and ship large volumes of devices for deployment.
• Coordinate shipping activities and maintain shipment tracking records.
• Organize and manage staging areas for incoming and outgoing assets.
• Conduct inventory audits and reconciliation activities as needed.
• Adhere to security, quality, and operational compliance requirements.
• Support cross-functional operational activities and special projects as assigned.

Required Candidate Profile:

Profile:

Break/Fix & Refresh Bench Technician (Depot Operations - Onsite)

Skills:

• Experience with inventory management, asset tracking, or technology deployment operations.
• Knowledge of ServiceNow or similar asset management platforms preferred.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a high-volume environment.
• Effective communication and teamwork skills.
• Experience with shipping, receiving, and packaging processes preferred.
• Ability to lift and move equipment weighing up to 50 lbs.
• Ability to perform frequent packaging, staging, and material-handling activities.

Certifications: A+ preferred; Dell WPD Technician preferred.

Client Environment:

ServiceNow, asset management platforms, Dell laptops/desktops, packaging, shipping, receiving, and depot staging areas.

Technical Skills Required

Key skills required: (in order of priority)

• Maintain accurate inventory records and asset data throughout break/fix and refresh workflows.
• Update ticket notes, work logs, and asset status in ServiceNow and operational systems.
• Process devices according to established break/fix and technology refresh procedures.
• Verify asset information, accessories, and documentation before shipment.
• Package and ship devices at scale using approved handling processes.
• Coordinate shipping activities and maintain accurate shipment tracking records.
• Organize incoming and outgoing staging areas.
• Conduct inventory audits and reconciliation while following security, quality, and operational requirements.