Branded Merchandise Coordinator

Insight Global; Millcreek (UT); On-site; USD 42,000 - 52,000; Full time

Job summary

Insight Global seeks an organized Lifecycle Engagement Coordinator to support an increasing volume of branded merchandise requests at a university client. The role focuses on managing tickets, gathering requirements, coordinating with vendors, and ensuring smooth operations.

The entry-level position emphasizes strong communication, multi-tasking, and service-minded interactions with internal requestors and external partners. It includes participation in vendor meetings and workflow improvements.

Qualifications

• Bachelor’s degree in Marketing, Communications, Public Relations, Business, or related field required.
• 0-1 year of professional experience in marketing, coordination, events, or similar roles.
• Strong organizational skills and ability to manage multiple requests simultaneously.
• Clear, confident communication with the ability to set expectations and maintain positive relationships.
• Comfort working in ticketing or task-management systems; Shopify experience is a plus.

Responsibilities

• Manage merchandise-related tickets, including custom orders and routine branded item requests.
• Serve as the first point of contact for custom merchandise inquiries, gathering requirements and clarifying order details.
• Coordinate with vendors to confirm pricing, timelines, product options, and invoicing.
• Communicate updates to internal requestors and ensure all order details are captured in the ticketing system.
• Assist with inventory tasks, product uploads, and basic reporting as needed.
• Participate in recurring meetings with the merchandise vendor and internal teams.
• Uphold established processes, reinforce guidelines with requestors, and escalate issues when appropriate.
• Contribute ideas for improving workflows, consolidating orders, and enhancing store operations.

Skills

Organizational skills

Communication skills

Vendor coordination

Event coordination

Education

Bachelor's degree in Marketing, Communications, Public Relations, Business, or a related field

Tools

Workfront

Shopify

Job description

Insight Global seeks an organized Lifecycle Engagement Coordinator to support an increasing volume of branded merchandise requests at a university client. The role focuses on managing tickets, gathering requirements, coordinating with vendors, and ensuring smooth operations.

The entry-level position emphasizes strong communication, multi-tasking, and service-minded interactions with internal requestors and external partners. It includes participation in vendor meetings and workflow improvements.