Brand Stylist & Customer Experience Specialist

Tapestry (Coach/Kate Spade); Ellenton (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Kate Spade New York is a global lifestyle brand known for colorful and bold designs. We are part of the Tapestry family and seek a customer-focused associate to engage guests, provide styling advice, and guide purchases while maintaining store operations.

You will leverage product knowledge across categories, create complete looks, and invite customers to return. Flexibility for evenings, weekends, and holidays is expected in this fast-paced retail environment.

Qualifications

• Professional selling skills with exceptional interpersonal and communication abilities.
• Prior experience in a retail environment.
• Ability to multitask, prioritize, and work collaboratively in a team setting.
• Social media awareness and willingness to learn omni/virtual selling techniques.
• English proficiency (or local language proficiency per market).

Responsibilities

• Greet guests warmly and confidently, demonstrating strong product knowledge.
• Actively listen and ask insightful follow-up questions to understand customer needs.
• Provide styling advice, suggest add-ons, and create complete looks.
• Use creativity to showcase multiple ways to wear products and encourage customers to explore new styles.
• Guide customers through purchase decisions and ensure a seamless checkout experience.
• Reinforce and celebrate customer choices, inviting them to return.
• Drive results through strong customer connections and storytelling.
• Demonstrate deep knowledge of the brand and product attributes across all categories.
• Maintain operational excellence, including stockroom organization and POS transactions.
• Give and receive feedback in an honest, constructive manner.

Skills

Selling skills

Interpersonal skills

Retail experience

Multitasking

Team collaboration

Social media awareness

English proficiency

Job description

Kate Spade New York is a global lifestyle brand known for colorful and bold designs. We are part of the Tapestry family and seek a customer-focused associate to engage guests, provide styling advice, and guide purchases while maintaining store operations.

You will leverage product knowledge across categories, create complete looks, and invite customers to return. Flexibility for evenings, weekends, and holidays is expected in this fast-paced retail environment.