Brand Representative - Weberstown Mall, Hollister

Abercrombie & Fitch Co.; Stockton (CA); On-site; USD 20,664 - 24,796; Full time

Job summary

Abercrombie & Fitch Co. is looking for Brand Representatives in Stockton, California. In this role, you will bring the store experience to life by engaging customers, providing exceptional customer service, and supporting sales floor maintenance. The ideal candidate enjoys connecting with customers and is skilled at maintaining a welcoming and organized environment. This is a great opportunity for those who thrive in dynamic retail settings and want to be part of a vibrant team.

Qualifications

• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment.
• Detail-oriented with a focus on presentation standards.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean sales environment.
• Accurately process purchases, returns, and exchanges.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.