Brand Representative - Ross Park Mall, Hollister

Abercrombie & Fitch Co.; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Part time

Job summary

Abercrombie & Fitch Co. is looking for Brand Representatives in Pittsburgh, PA. In this customer-centric role, you'll engage customers, assist them in finding products, and maintain a welcoming store environment. Key responsibilities include providing attentive customer service, supporting sales floor merchandising, processing transactions, and facilitating online orders for a seamless shopping experience. Ideal candidates enjoy connecting with customers and ensuring the store is visually organized.

Qualifications

• Enjoy connecting with customers.
• Maintain a well-presented store environment.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain cleanliness on the sales floor.
• Accurately and efficiently process purchases and returns.
• Support online orders and enhance omni-channel experience.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.