Brand Representative - Solano Town Center, Hollister

Abercrombie & Fitch Co.; Fairfield (CA); On-site; USD 20,664 - 27,552; Full time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to enhance store experiences in Fairfield, California. The role involves engaging customers warmly, maintaining store presentation, and supporting sales transactions. Ideal candidates should enjoy customer interactions, assist in product selection, and fulfill online orders to create a seamless shopping experience. Strong attention to detail and a proactive approach are essential for success in this role.

Qualifications

• Enjoy engaging with customers and creating a welcoming environment.
• Ability to maintain a clean, organized store presentation.
• Experience in sales or customer service preferred.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain store visual standards.
• Accurately process purchases, returns, and exchanges at checkout.
• Support online orders and create a seamless omni-channel experience.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.