Brand Representative - Crocker Park, Hollister

Abercrombie & Fitch Co.; Westlake (OH); On-site; USD 24,000 - 32,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life by engaging customers, representing the brand authentically, and creating a welcoming environment. You will help customers find what they need, provide styling guidance across categories, and maintain presentation standards.

The role focuses on delivering warm service, assisting with product replenishment, and supporting seamless checkout and omni‑channel tasks to ensure a premier shopping experience.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment.
• Cash Wrap Operations: Process purchases, returns, and exchanges efficiently with a friendly checkout experience.
• Online Orders: Support omni-channel experiences like Save the Sale, In-Store Pick-Up, and ship-from-store orders.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.