Brand Representative - Brea Mall, Hollister

Abercrombie & Fitch Co.; Brea (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Abercrombie & Fitch Co. is looking for a Brand Representative in Brea, California. This role focuses on delivering exceptional customer service, maintaining a welcoming store environment, and processing sales transactions accurately. You will engage with customers, assist them in finding products, and ensure the sales floor is organized. The position is ideal for those who love connecting with people and have a knack for maintaining store presentation standards.

Qualifications

• Enjoys connecting with customers.
• Ability to assist in finding products.
• Maintains a well-presented store environment.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean sales environment.
• Process purchases, returns, and exchanges accurately.
• Support online order fulfillment and packaging.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.