Brand Representative - Maplewood Mall, Hollister

Abercrombie & Fitch Co.; Maplewood (MN); On-site; USD 30,000 - 35,000; Full time

Job summary

Abercrombie & Fitch Co. is looking for Brand Representatives in Maplewood, Minnesota to enhance the customer experience and maintain a welcoming store environment. The role involves engaging customers, assisting with their needs, and keeping the sales floor organized. Ideal candidates are those who enjoy connecting with individuals and delivering exceptional service. Responsibilities include supporting product replenishment and managing checkout operations. Join us in creating an authentic brand experience.

Qualifications

• Enjoys connecting with customers and assisting them.
• Maintains a well-presented store environment.
• Ability to provide warm and welcoming service.

Responsibilities

• Provide warm, welcoming, and attentive service to customers.
• Support product replenishment and maintain a clean, organized sales floor.
• Accurately process purchases, returns, and exchanges.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.