Brand Representative - Burlington Mall, Hollister

Abercrombie & Fitch Co.; Burlington (MA); On-site; USD 28,000 - 35,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives in Burlington, Massachusetts. This role focuses on creating a welcoming environment for customers, providing attentive service, and maintaining an organized store. Responsibilities include assisting customers on the sales floor, ensuring a positive checkout experience, and supporting online order fulfillment. Ideal candidates enjoy connecting with people and take pride in a well-presented store.

Qualifications

• Enjoy connecting with customers and providing supportive service.
• Ability to maintain a well-presented store environment.
• Skill in efficiently processing transactions at checkout.

Responsibilities

• Provide warm and attentive service to customers.
• Maintain a clean and organized sales environment.
• Process purchases, returns, and exchanges efficiently.
• Support omni-channel experience with online orders.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.