Brand Representative - Grand Central Mall, Hollister

Abercrombie & Fitch Co.; Parkersburg (WV); On-site; USD 25,000 - 35,000; Full time

Job summary

Abercrombie & Fitch Co. in Parkersburg, West Virginia, seeks a Brand Representative to engage customers and maintain a welcoming store environment. Responsibilities include providing exceptional customer service, managing sales floor upkeep, processing transactions accurately, and supporting online order fulfillment. Candidates should excel in communication and enjoy connecting with customers in a retail setting.

Qualifications

• Strong communication skills and ability to engage with customers.
• Experience in retail or customer service is desirable.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean sales environment.
• Accurately and efficiently process purchases, returns, and exchanges.
• Support Save the Sale orders and assist with online orders.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.