Brand Representative - Columbia Center, Hollister

Abercrombie & Fitch Co.; Kennewick (WA); On-site; USD 28,000 - 32,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking enthusiastic Brand Representatives in Kennewick to bring the store experience to life. Responsibilities include engaging customers with welcoming service, maintaining a clean sales environment, and processing transactions efficiently. Ideal candidates enjoy connecting with others and thrive in a retail setting. Join us to create a positive atmosphere and assist customers in finding their needs. Opportunities exist for professional growth in a dynamic company culture.

Qualifications

• Passion for customer service and retail.
• Strong communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide warm, welcoming service to customers.
• Maintain a clean and organized sales floor.
• Accurately process purchases and returns.
• Support online and in-store order fulfillment.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.