Brand Representative - The Falls, Hollister

Abercrombie & Fitch Co.; Miami (FL); On-site; USD 20,664 - 27,552; Part time

Job summary

Abercrombie & Fitch Co. is seeking a Brand Representative in Miami, Florida. This role involves enhancing the customer experience through warm service, maintaining a visually appealing sales floor, and efficiently handling cash operations. Ideal for those who enjoy engaging with customers and supporting their shopping experience. Join us in creating a welcoming atmosphere and ensuring customers find exactly what they need.

Qualifications

• Enjoys connecting with customers and assisting them.
• Maintains a well-presented store environment.
• Able to provide excellent customer service and process transactions efficiently.

Responsibilities

• Provide warm and attentive service to all customers.
• Support product replenishment and maintain a clean sales environment.
• Process purchases, returns, and exchanges accurately.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.