Brand Platform Success Manager (Remote)

Ltk; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) with LTK company matching

Medical Insurance

Vision Insurance

Dental Insurance

Paid Maternity Leave

Paid Paternity Leave

Summer Fridays

Flexible PTO

Job summary

LTK is seeking a Brand Success Account Manager to join our growing team, serving as the strategic partner for a large portfolio of brand platform customers. You will educate brands on LTK’s value, drive gifting and flat-fee spend, and provide consultation to maximize RoAs.

This role requires 2–4 years in Brand/Customer Success within SaaS, excellent communication, and the ability to translate semi-technical concepts for clients. Collaboration with sales is essential to drive adoption.

Qualifications

• 2-4 years of Brand Success or Customer Success in SaaS.
• Experience presenting to clients at various levels.
• Trusted advisor for clients with urgency and creativity.
• Strong written and verbal communication and interpersonal skills.
• Experience using data to communicate results and recommendations.

Responsibilities

• End-to-end Brand Success for brands on the platform.
• Share product knowledge and best practices to achieve goals.
• Guide brands to complete campaigns with tools and capabilities.
• Grow gifting and brand spend / flat fees via re-selling value.
• Present data-driven performance recaps and opportunities to brands.
• Hit OKRs for gifting, spend, and brand retention.
• Provide best-in-class customer experience with urgency.
• Collaborate with sales to pass high-priority brands post-sale.

Skills

Communication

Data analysis

Project management

Client relationships

Tools

HubSpot

CRM systems

Job description

LTK is seeking a Brand Success Account Manager to join our growing team, serving as the strategic partner for a large portfolio of brand platform customers. You will educate brands on LTK’s value, drive gifting and flat-fee spend, and provide consultation to maximize RoAs.

This role requires 2–4 years in Brand/Customer Success within SaaS, excellent communication, and the ability to translate semi-technical concepts for clients. Collaboration with sales is essential to drive adoption.