Senior Brand Success & Growth Manager — Remote

LTK USA; Dallas (TX); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) with company match

Maternity/Paternity Leave

Summer Fridays

Flexible PTO

For temporary roles: benefits may vary

Job summary

LTK is seeking a Sr Brand Success Account Manager to own strategic success for a portfolio of premium brands and act as their trusted partner in maximizing program performance. You’ll tailor strategies, analyze data, and work with senior stakeholders to drive growth and long-term value.

You will collaborate with Sales for expansion opportunities, optimize campaigns for ROAS, lead business reviews, and translate insights into actionable recommendations to boost GMV and retention.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Experience in Creator or influencer marketing, digital media, advertising, e-commerce, or a related industry.
• Experience with HubSpot or a comparable CRM.
• 4+ years of experience in Customer Success, Account Management, digital media, marketing, SaaS, or another relevant customer-facing role.
• Demonstrated experience managing complex or high-value customer relationships and developing strategic account or growth plans.
• Strong analytical skills with experience interpreting large data sets, evaluating performance, forecasting, sizing opportunities, and translating insights into strategic recommendations.
• Demonstrated experience driving measurable customer or business outcomes, including growth, retention, adoption, revenue, or similar performance metrics.
• Experience developing and presenting strategic business reviews, performance narratives, and recommendations to senior customer stakeholders.
• Strong business acumen with the ability to connect customer objectives, performance data, and broader business opportunities.
• Demonstrated ability to independently navigate complex customer challenges, competing priorities, and ambiguous situations.
• Excellent written and verbal communication skills with the ability to influence and build credibility across different levels of an organization.
• Strong organization and project management skills with the ability to manage a complex portfolio and multiple priorities.
• Experience working in a CRM and other customer success, reporting, or analytics systems.
• Experience using AI tools to improve productivity, analysis, customer insights, or workflows.
• A mindset focused on seizing opportunities and moving with urgency
• Dedication to fierce prioritization and operational excellence
• Adaptability to a dynamic, fast-moving environment
• A growth mindset and openness to feedback #LI-KB1

Responsibilities

• Own the strategic success and health of a portfolio of high-value and key growth brands.
• Partner closely with Sales to develop relationship and program growth plans.
• Drive continuous program optimization by monitoring performance against plan and diagnosing gaps.
• Lead recurring business reviews and QBRs with performance narratives and forward-looking recommendations.
• Develop high-quality, data-backed strategic recommendations for growth and campaigns.
• Interpret performance data, build forecasts, size opportunities, and translate insights into brand recommendations.
• Proactively identify account risks, performance trends, and growth opportunities and address them.
• Serve as a strategic advisor across Brand Platform, Creator marketing, and best practices to drive customer goals.
• Consistently achieve KPIs and OKRs focused on portfolio GMV growth, revenue, retention, and ROI.
• Navigate complex customer challenges with cross-team collaboration to improve outcomes.
• Provide a high-quality customer experience and build trusted relationships with senior stakeholders.

Skills

Customer Success

Account Management

Data Analysis

Communication

Strategic Planning

Cross-functional Collaboration

Forecasting

Relationship Building

AI Tools

Growth Mindset

Education

Bachelor’s degree or equivalent

Tools

HubSpot CRM

Excel

Job description

LTK is seeking a Sr Brand Success Account Manager to own strategic success for a portfolio of premium brands and act as their trusted partner in maximizing program performance. You’ll tailor strategies, analyze data, and work with senior stakeholders to drive growth and long-term value.

You will collaborate with Sales for expansion opportunities, optimize campaigns for ROAS, lead business reviews, and translate insights into actionable recommendations to boost GMV and retention.