Brand Ops Lead for AI-Driven Creative

Town.com, Inc.; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Town.com, Inc. is seeking a Brand Operations lead to build how we work across creative projects. You will own intake, prioritization, budgets, and partner management while driving efficient, AI-enabled processes. The role focuses on enabling the creative team to produce high-quality work at scale.

Work closely with Finance, Legal, and People to manage contracts, inquiries, and timelines. This is a hands-on, in-person role based in San Francisco.

Qualifications

• Extensive experience in creative/brand operations in fast-growing environments.
• Built processes and systems to improve team efficiency.
• Able to balance structure with flexibility to fit teams.
• Managed budgets across multiple projects and partners, forecast spending.
• Collaborated with agencies, studios, freelancers, and production partners.

Responsibilities

• Make it easy for teams to request creative work with clear briefs and timelines.
• Prioritize projects with stakeholders and manage competing requests.
• Own planning, timelines, and dependencies across campaigns and launches.
• Build strong relationships across the company and with creative partners.
• Own and manage the brand budget across agencies, studios, media, and production.
• Develop and onboard creative partnerships with agencies and production partners.
• Oversee invoicing, approvals, POs, and payments to maintain accurate commitments.
• Rethink operations with AI to automate repetitive work and improve processes.
• Provide visibility into ongoing work, spend, and blockers, and improve how we operate.

Skills

Creative operations

Budget management

Cross-functional collaboration

Agency partnerships

AI experimentation

Tools

Linear

Slack

Notion

Town

Job description

Town.com, Inc. is seeking a Brand Operations lead to build how we work across creative projects. You will own intake, prioritization, budgets, and partner management while driving efficient, AI-enabled processes. The role focuses on enabling the creative team to produce high-quality work at scale.

Work closely with Finance, Legal, and People to manage contracts, inquiries, and timelines. This is a hands-on, in-person role based in San Francisco.