Brand Onboarding & Growth Lead

United States Digital Space LLC; New York (NY); Hybrid; USD 116,000 - 160,000; Full time

Benefits offered by this job

Equity

Benefits

Hybrid work model

Job summary

United States Digital Space LLC in San Francisco and New York is seeking a Senior Operator to own FbF onboarding end-to-end, from commitment through activation and stabilization. You will define KPIs, build dashboards, and set a roadmap to keep onboarding healthy as FbF scales from 1% to 20% of GMV.

This is a senior IC role with no direct reports, requiring strong judgment and data-driven decision making, with travel up to 20% to fulfillment nodes and partners.

Qualifications

• 3+ years in client facing fulfillment operations, seller onboarding, marketplace operations, or a related field
• Hands-on experience with physical goods fulfillment and warehousing, ideally in a 3PL setting
• Ownership of an operational KPI you personally moved

Responsibilities

• Own the end-to-end FbF onboarding experience for brands joining FbF, from commitment through activation and post-launch stabilization
• Be accountable for the KPIs
• Carry a focused portfolio of strategic and at-risk brands yourself while the team handles day-to-day volume
• Diagnose ambiguous, high-impact problems independently

Skills

Fulfillment operations

Brand onboarding

KPI tracking

Cross-functional collaboration

Data analysis

Tools

WMS/OMS

Job description

United States Digital Space LLC in San Francisco and New York is seeking a Senior Operator to own FbF onboarding end-to-end, from commitment through activation and stabilization. You will define KPIs, build dashboards, and set a roadmap to keep onboarding healthy as FbF scales from 1% to 20% of GMV.

This is a senior IC role with no direct reports, requiring strong judgment and data-driven decision making, with travel up to 20% to fulfillment nodes and partners.