Brand Onboarding & Ops Architect

Faire; New York, San Francisco (NY, CA); Hybrid; USD 116,000 - 160,000; Full time

Benefits offered by this job

Equity

Comprehensive benefits

Job summary

Faire is seeking a senior operator to own how brand onboarding works for Fulfilled by Faire (FbF). This role sits above the specialist team and will own the program itself: the KPIs, the onboarding dashboard, and the roadmap that fixes what keeps breaking.

FbF is scaling from roughly 1% to 20% of GMV. Your job is to ensure onboarding stays healthy by building leverage rather than increasing headcount, with travel to fulfill­ment nodes and warehouse partners.

Qualifications

• 3+ years in client facing fulfillment operations, seller onboarding, marketplace operations, or a related field.
• Hands-on experience with physical goods fulfillment and warehousing, ideally in a 3PL setting.
• Ownership of an operational KPI you personally moved.
• Experience defining metrics and building your own reporting.
• Track record of resolving ambiguous problems independently and driving cross-functional work to closure through influence rather than authority.
• Structured root cause analysis, and the judgment to tell a symptomatic fix from a structural one.
• Experience working directly with brands, merchants or partners across seniority levels.
• Strong communication, including taking operational complexity to a leadership audience without losing fidelity.

Responsibilities

• Own the end-to-end onboarding experience for brands joining FbF, from commitment through activation and post-launch stabilization.
• Be accountable for the KPIs.
• Carry a focused portfolio of strategic and at-risk brands yourself while the team handles day-to-day volume.
• Diagnose ambiguous, high-impact problems independently.
• Monitor and recommend improvements the FbF onboarding KPI set.
• Document the definitions with Analytics so the numbers mean the same thing to everyone.
• Build and maintain the dashboard leadership reads.
• Run the weekly onboarding operating review.
• Use the data to see capacity constraints and bottlenecks coming early enough to plan.
• Define and sequence a rolling 3-6 month improvement roadmap, prioritized by business impact.
• Lead complex cross-functional pilots from hypothesis to measured result.
• Find leverage through automation, self-serve and playbooks so throughput grows faster than headcount.
• Insist on structural fixes and track corrective actions to verified closure.
• Product roadmap partnership. Be the named ops counterpart to FbF Product. Write the problem briefs, quantify the impact, and represent onboarding in prioritization.
• Onboarding enablement and playbooks. Own the SOP library and how new specialists ramp, onboarding enablement, talk track, etc.
• 3PL and network readiness. Own receiving-standard readiness and the inbound exception playbook as we add nodes, so a new facility can take FbF volume without a bespoke launch.
• Personally guide through onboarding our largest (Platinum +) brands.
• Coach the specialist team on root-cause rigor, brand communication and operational judgment, without direct authority.
• Run the escalation review and make your standard for closure the team's standard.
• Communicate at every altitude: floor detail with warehouse partners, executive narrative with leadership, honest updates with brands when things slip.

Skills

Client facing ops

Fulfillment warehousing

KPI ownership

Metrics reporting

Root cause analysis

Cross-functional influence

Brand/partner experience

Leadership communication

Tools

WMS/OMS

Job description

Faire is seeking a senior operator to own how brand onboarding works for Fulfilled by Faire (FbF). This role sits above the specialist team and will own the program itself: the KPIs, the onboarding dashboard, and the roadmap that fixes what keeps breaking.

FbF is scaling from roughly 1% to 20% of GMV. Your job is to ensure onboarding stays healthy by building leverage rather than increasing headcount, with travel to fulfill­ment nodes and warehouse partners.