Brand Leadership Lead — Retail Excellence

Tapestry; Ontario (CA); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for its iconic accessories and ready-to-wear. This Brand Ambassador role focuses on leading the sales floor, delivering an outstanding customer experience, and embodying Coach values while supporting store initiatives and colleague development.

Ideal candidates bring 1+ years in retail leadership, strong customer service, and the ability to mentor teams. The position requires physical adaptability and a growth mindset within a dynamic team environment.

Qualifications

• 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level.
• Demonstrated leadership on the sales floor to hit targets.
• Ability to mentor team and conduct training.
• Comfort with lifting up to 50 lbs as needed.

Responsibilities

• Maintain leadership presence on the sales floor to achieve targets.
• Lead implementation of company initiatives and store operations.
• Support recruiting and performance evaluation.
• Provide feedback to improve individual and team performance.
• Drive customer-focused strategies and clienteling initiatives.

Skills

Retail leadership

Customer service

Team collaboration

Performance coaching

Sales analytics

Job description

Coach is a global fashion house known for its iconic accessories and ready-to-wear. This Brand Ambassador role focuses on leading the sales floor, delivering an outstanding customer experience, and embodying Coach values while supporting store initiatives and colleague development.

Ideal candidates bring 1+ years in retail leadership, strong customer service, and the ability to mentor teams. The position requires physical adaptability and a growth mindset within a dynamic team environment.