Brand Lead & Customer Experience Coach

Victoria's Secret; Indianapolis, Northern (IN, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Victoria's Secret in Indianapolis seeks a PINK Manager to lead exceptional customer and associate experiences, driving brand performance. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution.

Reporting to Store Manager or Assistant, the PINK Manager focuses on visual execution, storytelling, and talent lifecycle, including interviewing and hiring decisions and performance management, while leading the team to

Qualifications

• Experience leading teams in a retail environment.
• Ability to coach and develop associates.
• Experience with interviewing and performance management.

Responsibilities

• Drive the customer and brand experience within the PINK line of business.
• Translate brand direction into priorities and daily actions.
• Lead interviewing, hiring decisions, and performance management.
• Coach and develop PINK Supervisors and Selling Associates.
• Maintain visual merchandising standards and product presentation.

Skills

Leadership

Coaching

Hiring

Performance management

Team development

Job description

Victoria's Secret in Indianapolis seeks a PINK Manager to lead exceptional customer and associate experiences, driving brand performance. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution.

Reporting to Store Manager or Assistant, the PINK Manager focuses on visual execution, storytelling, and talent lifecycle, including interviewing and hiring decisions and performance management, while leading the team to