Brand Integrity & Compliance Lead

Crumbl Cookies Franchises; Provo (UT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Holiday pay

Parental leave

Phone bill reimbursement

Gym reimbursement

DoorDash DashPass

Job summary

Crumbl Cookies Franchises seeks a Brand Excellence Specialist to monitor store compliance, issue legal notices, and coordinate with internal teams to ensure adherence to franchise agreements and brand standards. The role requires meticulous attention to detail, clear communication, and liaison with the Legal Department on compliance escalations, especially regarding FDD matters.

Responsibilities include reviewing compliance evidence, contacting Franchise Partners, drafting notices, and ensuring

Qualifications

• Bachelor’s degree or equivalent with 2+ years in compliance, operations, or brand protection; or 4+ years combined education/experience.
• Strong organizational and time-management skills to manage daily workflows and priorities.
• Strong analytical skills to track, interpret, and document compliance metrics.
• Excellent communication and coordination across multiple departments.
• Detail-oriented with investigative and documentation abilities.

Responsibilities

• Monitor compliance-related reports and communication channels for trends.
• Investigate reported issues using documentation, state law reviews, and internal policies.
• Review compliance evidence (footage, reports, store metrics) to verify violations.
• Determine severity of compliance issues and recommend corrective actions to Franchise Partners and internal stakeholders.
• Draft and issue compliance notices with approved templates within required timelines.
• Follow up on pending emails and notices to ensure timely resolution and documentation.
• Provide consultative guidance to Franchise Partners regarding compliance risk and brand strategies.
• Maintain detailed compliance records and contribute to system improvements.
• Escalate issues through the legal and compliance chain.

Skills

Attention to detail

Organizational skills

Analytical skills

Communication and coordination

Cross-department collaboration

Education

Bachelor’s degree in Business/Compliance/Legal Studies or related field

Tools

CRM systems

Compliance tracking platforms

Reporting tools

Job description

Crumbl Cookies Franchises seeks a Brand Excellence Specialist to monitor store compliance, issue legal notices, and coordinate with internal teams to ensure adherence to franchise agreements and brand standards. The role requires meticulous attention to detail, clear communication, and liaison with the Legal Department on compliance escalations, especially regarding FDD matters.

Responsibilities include reviewing compliance evidence, contacting Franchise Partners, drafting notices, and ensuring