Brand Growth Manager — On-Site NYC

Trybe; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Trybe, a fast-growing creator marketing platform, is seeking an Account Manager in New York City to own and grow relationships with consumer brands using Trybe. In this client success role, you will drive strategy, manage ongoing relationships, improve satisfaction, retention, and account growth, and work with Product and CX teams to deliver an excellent brand experience.

If you are highly organized, comfortable leading calls, and excited by a fast-paced startup, join Trybe and help brands scale

Qualifications

• 2+ years of experience in account management, customer success, or related client-facing role.
• Experience managing and growing a portfolio of client accounts in SaaS, marketplace, agency, or e-commerce.
• Proven ability to build strong client relationships, improve retention, and identify growth opportunities.
• Excellent communication and presentation skills; confident leading client calls and strategy discussions.

Responsibilities

• Own and manage a portfolio of consumer brands as the main Trybe contact.
• Build and maintain relationships with brand founders, marketing teams, and key decision-makers.
• Lead regular account check-ins, performance reviews, and strategic discussions.
• Help brands optimize creator marketing programs on Meta and TikTok.
• Identify opportunities to increase brand engagement, campaign performance, and long-term growth.
• Monitor account health, customer satisfaction, and performance metrics; address challenges and reduce churn.
• Collaborate with Brand Growth, Product, and Customer Experience teams to improve retention and experience.
• Share customer feedback and feature requests to improve Trybe's platform.

Skills

Account management

Customer success

Relationship building

Communication skills

Organizational skills

Tools

HubSpot

Job description

Trybe, a fast-growing creator marketing platform, is seeking an Account Manager in New York City to own and grow relationships with consumer brands using Trybe. In this client success role, you will drive strategy, manage ongoing relationships, improve satisfaction, retention, and account growth, and work with Product and CX teams to deliver an excellent brand experience.

If you are highly organized, comfortable leading calls, and excited by a fast-paced startup, join Trybe and help brands scale