Account Manager

Trybe; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Trybe, a fast-growing creator marketing platform, is seeking an Account Manager in New York City to own and grow relationships with consumer brands using Trybe. In this client success role, you will drive strategy, manage ongoing relationships, improve satisfaction, retention, and account growth, and work with Product and CX teams to deliver an excellent brand experience.

If you are highly organized, comfortable leading calls, and excited by a fast-paced startup, join Trybe and help brands scale

Qualifications

• 2+ years of experience in account management, customer success, or related client-facing role.
• Experience managing and growing a portfolio of client accounts in SaaS, marketplace, agency, or e-commerce.
• Proven ability to build strong client relationships, improve retention, and identify growth opportunities.
• Excellent communication and presentation skills; confident leading client calls and strategy discussions.

Responsibilities

• Own and manage a portfolio of consumer brands as the main Trybe contact.
• Build and maintain relationships with brand founders, marketing teams, and key decision-makers.
• Lead regular account check-ins, performance reviews, and strategic discussions.
• Help brands optimize creator marketing programs on Meta and TikTok.
• Identify opportunities to increase brand engagement, campaign performance, and long-term growth.
• Monitor account health, customer satisfaction, and performance metrics; address challenges and reduce churn.
• Collaborate with Brand Growth, Product, and Customer Experience teams to improve retention and experience.
• Share customer feedback and feature requests to improve Trybe's platform.

Skills

Account management

Customer success

Relationship building

Communication skills

Organizational skills

Tools

HubSpot

Job description

About Trybe

Trybe is a fast-growing, performance-based creator marketing platform helping brands scale through high-performing user-generated content (UGC).

We connect brands with creators who produce authentic, engaging content that brands can turn into high-performing paid ads. We're building a new way for brands and creators to grow together, and we're looking for ambitious people to join us.

Location: New York City (On-site)

About The Role

We're looking for an Account Manager to own and grow relationships with consumer brands using Trybe.

This is a client success and relationship management role focused on helping existing brands achieve results, improve performance, and grow their creator marketing programs.

You’ll serve as a trusted partner to brand founders and marketing teams, providing strategic guidance, managing ongoing relationships, and identifying opportunities to improve customer satisfaction, retention, and account growth.

You’ll work closely with our Account Management, Brand Growth, Product, and Customer Experience teams to deliver a seamless experience for brands.

We're looking for someone who is highly organized, confident in client conversations, commercially minded, and comfortable managing multiple relationships in a fast-paced startup environment.

What You’ll Do

• Own and manage a portfolio of consumer brands, serving as their primary point of contact at Trybe.
• Build and maintain strong relationships with brand founders, marketing teams, and key decision-makers.
• Lead regular account check-ins, performance reviews, and strategic conversations to help brands achieve their goals.
• Help brands optimize their creator marketing programs and improve performance across platforms such as Meta and TikTok.
• Identify opportunities to increase brand engagement, campaign performance, and long-term account growth.
• Monitor account health, customer satisfaction, and performance metrics to proactively address challenges and reduce churn.
• Provide hands-on guidance and support to help brands maximize the value of Trybe's platform.
• Manage customer questions, concerns, and escalations professionally, ensuring timely resolution.
• Collaborate with Brand Growth, Product, and Customer Experience teams to improve customer retention and overall brand experience.
• Share customer feedback, insights, and feature requests to help improve Trybe's platform and services.
• Develop scalable account management processes and best practices as the company grows.

Qualifications

• 2+ years of experience in account management, customer success, client success, or a related client-facing role.
• Experience managing and growing a portfolio of client accounts, ideally within a SaaS company, marketplace, agency, or e-commerce business.
• Proven ability to build strong client relationships, improve retention, and identify account growth opportunities.
• Excellent communication and presentation skills, with confidence leading client calls and strategic discussions.
• Strong organizational skills and the ability to manage multiple accounts and competing priorities.
• Good understanding of e-commerce, DTC brands, and digital marketing.
• Familiarity with Meta Ads, TikTok, or paid social advertising is preferred.
• Experience with UGC, creator marketing, or influencer partnerships is a strong plus.
• Proactive, solutions-oriented, and comfortable taking ownership in a fast-paced startup environment.
• Experience with CRM or account management platforms such as HubSpot is a plus.
• Must be based in New York City or willing to relocate and work in-office.

Why Trybe

• High-growth environment: Join a rapidly scaling technology company transforming performance-based creator marketing.
• Real ownership: Manage meaningful brand relationships and directly influence customer satisfaction, retention, and growth.
• Career growth: Opportunity to take on greater responsibility as the company expands.
• Direct impact: Work closely with consumer brands and help them scale through creator-driven advertising.
• Competitive compensation: Attractive base salary with performance-based earning potential.
• In-person collaboration: Work alongside our team in New York City, collaborating directly with leadership and colleagues.