Brand Experience Supervisor — Lead & Elevate Retail

Bath & Body Works, Inc; Glendale (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

40% merchandise discount

Free product samples

401k with company match

Tuition reimbursement

Job summary

Bath & Body Works, Inc. seeks a Brand Experience Supervisor to partner with Brand Experience Leader, developing associates and delivering exceptional consumer experiences. You will be frontline leadership, ensuring store performance, customer satisfaction, and growth across the fragrance and personal care brand.

You will lead with a consumer-first approach, coach staff, manage openings and closings, and maintain visual standards while working peak hours including evenings and weekends.

Qualifications

• Prior supervisory experience in a retail setting.
• Proven ability to drive sales and customer experience.
• Strong communication and coaching skills.
• Able to work peak days and varied shifts.
• Able to meet physical demands as described.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Act as leader on duty to address consumer experience, vendor relationships, or maintenance issues.
• Support action plans with brand experience leadership to improve results.
• Perform opening/closing routines, deposits, shipments, and follow directives.
• Set the direction and goals for the day/shift.
• Provide performance feedback to leadership.
• Lead in-store experiences with strong product knowledge.
• Create connections with consumers and make personalized recommendations.
• Train and motivate associates to improve selling and consumer experience.
• Reinforce selling expectations and accountability.
• Meet physical demands (stand, walk, lift up to 50 lbs).
• Maintain safety, cleanliness, and policy adherence.
• Cover peak days, evenings, weekends, and holidays.

Skills

Retail supervision

Sales leadership

Consumer experience

Communication

Coaching

De-escalation

Flexibility

Physical stamina

Education

High school diploma or GED

Job description

Bath & Body Works, Inc. seeks a Brand Experience Supervisor to partner with Brand Experience Leader, developing associates and delivering exceptional consumer experiences. You will be frontline leadership, ensuring store performance, customer satisfaction, and growth across the fragrance and personal care brand.

You will lead with a consumer-first approach, coach staff, manage openings and closings, and maintain visual standards while working peak hours including evenings and weekends.