Brand Experience Specialist - Retail & Loyalty

Old Navy; Dubuque (IA); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

401(k) plan

Employee stock purchase plan

Medical, dental, vision insurance

Job summary

Old Navy in the United States is seeking a Full-Time Brand Associate to bring the brand to life for customers, delivering exceptional service and educating shoppers on products. You’ll use knowledge to inform and inspire wardrobe choices, partnering with leadership to provide an omni-channel customer experience.

Join a fast-paced, inclusive team with opportunities to promote loyalty programs, support store operations, and maintain a clean workspace while meeting personal and store goals.

Qualifications

• Strong communication with customers and team to meet goals.
• Customer-focused service provider both on and off the floor to deliver an exceptional experience.
• Thrives in a fast-paced retail environment and welcomes feedback.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about loyalty programs.
• Engage with customers to drive sales using suggestive selling and an omni-channel approach.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals contributing to store results.
• Support sales floor, fitting room, cash wrap, back of house as required.
• Maintain a neat, clean and organized work center.
• Handle customer interactions and returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Good communicator

Customer-focused

Retail enthusiast

Problem solver

Flexible schedule

Retail tech savvy

Lifts up to 30 lbs

Job description

Old Navy in the United States is seeking a Full-Time Brand Associate to bring the brand to life for customers, delivering exceptional service and educating shoppers on products. You’ll use knowledge to inform and inspire wardrobe choices, partnering with leadership to provide an omni-channel customer experience.

Join a fast-paced, inclusive team with opportunities to promote loyalty programs, support store operations, and maintain a clean workspace while meeting personal and store goals.