Brand Associate - Fashion Retail & Customer Experience

Old Navy; Carbondale (IL); On-site; USD 20,664,000 - 22,042,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off (PTO)

Volunteer hours

401(k) matching

Employee stock purchase plan

Medical, dental, vision insurance

Job summary

Old Navy in the United States is seeking a Brand Associate to bring our brand to life for customers by delivering excellent service and product knowledge. You will educate, inform, and wardrobe customers while collaborating with leadership to provide a best-in-class, omni-channel experience.

This role emphasizes respectful communication, loyalty program education, and helping customers on the sales floor, fitting room, and checkout.

Qualifications

• Be at least 16 years of age.
• Be legally authorized to work in the United States.
• Not require current or future employment visa sponsorship to work in the United States.
• Be willing to learn and use technology tools, including mobile devices, apps, and registers, used in day‑to‑day operations.
• Be available to work a flexible schedule based on business needs, including evenings, weekends, and holidays, with or without reasonable accommodation.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteurn and professionally.
• Execute operational processes effectively and efficiently.

Skills

Communication

Customer service

Retail

Problem solving

Adaptability

Job description

Old Navy in the United States is seeking a Brand Associate to bring our brand to life for customers by delivering excellent service and product knowledge. You will educate, inform, and wardrobe customers while collaborating with leadership to provide a best-in-class, omni-channel experience.

This role emphasizes respectful communication, loyalty program education, and helping customers on the sales floor, fitting room, and checkout.