Brand Experience Specialist — Omnichannel & Loyalty

Gap Inc; Tuckahoe (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Gap Inc. is seeking a Brand Associate who brings our brand to life for customers through outstanding service and knowledge of products.

You’ll educate, inform, and inspire customers, guiding them with omni‑channel support to elevate the shopping experience. You’ll collaborate with leadership to meet store goals, promote loyalty programs, engage with customers, and maintain a neat and welcoming sales floor, fitting rooms, and cash wrap.

Qualifications

• Excellent customer service that leads to brand loyalty.
• Ability to educate customers about loyalty programs.
• Flexible schedule including holidays, evenings, weekends.

Responsibilities

• Provide exceptional customer service using an omni-channel approach.
• Drive sales through suggestive selling.
• Maintain a neat, organized work centre and support all store areas.
• Handle returns courteously and professionally.
• Execute operational processes efficiently.

Skills

Good communicator

Customer-focused

Retail experience

Job description

Gap Inc. is seeking a Brand Associate who brings our brand to life for customers through outstanding service and knowledge of products.

You’ll educate, inform, and inspire customers, guiding them with omni‑channel support to elevate the shopping experience. You’ll collaborate with leadership to meet store goals, promote loyalty programs, engage with customers, and maintain a neat and welcoming sales floor, fitting rooms, and cash wrap.