Brand Experience Specialist | Flexible Schedule & Growth

Abercrombie & Fitch Co.; United States; On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Brand Affiliate

Job summary

Abercrombie & Fitch Co. is seeking a Brand Representative to bring the store experience to life by engaging customers with care and representing the brand authentically. You’ll help customers find what they need and maintain an inviting store environment.

You’ll perform tasks across customer service, replenishment, checkout, and fulfilling in-store and online orders, with a focus on creating a welcoming, efficient shopping experience for all guests.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to details.
• Reliability and commitment to consistent attendance.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Skills

Welcoming customer experience

Dynamic environment

Organizational skills

Reliability & attendance

Job description

Abercrombie & Fitch Co. is seeking a Brand Representative to bring the store experience to life by engaging customers with care and representing the brand authentically. You’ll help customers find what they need and maintain an inviting store environment.

You’ll perform tasks across customer service, replenishment, checkout, and fulfilling in-store and online orders, with a focus on creating a welcoming, efficient shopping experience for all guests.