Brand Experience Specialist – Flexible Schedule & Growth

Abercrombie & Fitch Co.; Philadelphia (Philadelphia County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

A Global Team of People Who’ll Celebr”

Job summary

Abercrombie & Fitch Co. seeks Brand Representatives to bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment.

You’ll provide warm, attentive service; assist customers in finding what they need; and keep the sales floor organized and well presented. You’ll also support checkout, handle returns, fulfill in-store pick-up and ship-from-store orders, and take part in merchandise training and development.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Skills

Customer service

Communication

Organizational skills

Reliability

Attendance

Job description

Abercrombie & Fitch Co. seeks Brand Representatives to bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment.

You’ll provide warm, attentive service; assist customers in finding what they need; and keep the sales floor organized and well presented. You’ll also support checkout, handle returns, fulfill in-store pick-up and ship-from-store orders, and take part in merchandise training and development.