Brand Experience Specialist — Flexible Schedule

Abercrombie & Fitch Co.; Westlake (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Brand Affiliate Opportunity

Training & Development

Global Team Recognition

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life—greeting customers, helping them find what they need, and maintaining a welcoming, well-presented space across departments.

You’ll engage shoppers, support replenishment and presentation standards, process purchases and returns at the cash wrap, and assist with online orders and in-store pickup to ensure a seamless omni-channel experience.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Skills

Customer engagement

Adaptability

Attention to detail

Reliability

Job description

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life—greeting customers, helping them find what they need, and maintaining a welcoming, well-presented space across departments.

You’ll engage shoppers, support replenishment and presentation standards, process purchases and returns at the cash wrap, and assist with online orders and in-store pickup to ensure a seamless omni-channel experience.