Brand Experience Specialist: Customer Care & Style

Abercrombie & Fitch Spain, SL; San Diego (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Brand Affiliate

Training and Development

Global Team

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life by engaging customers with care and representing our brand authentically in a welcoming environment.

You will help customers find what they need, support omnichannel orders, and maintain presentation standards across the sales floor. This role emphasizes friendly service, reliability, and teamwork within a global retailer.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Job description

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life by engaging customers with care and representing our brand authentically in a welcoming environment.

You will help customers find what they need, support omnichannel orders, and maintain presentation standards across the sales floor. This role emphasizes friendly service, reliability, and teamwork within a global retailer.