Brand Experience Specialist

Abercrombie & Fitch Co.; Westlake (OH); On-site; USD 16,531 - 24,796; Full time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring our store experience to life, engaging customers with care and representing our brand authentically. You’ll help customers find what they need and keep the store well-presented.

In this role you’ll provide warm, attentive service, support product replenishment, assist with checkout, and contribute to an omni-channel experience by fulfilling online orders and ensuring a welcoming environment for all shoppers.

Qualifications

• Customer service experience preferred.
• Ability to assist customers across product categories.
• Strong communication and styling guidance skills.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.

Job description

Abercrombie & Fitch Co. is seeking Brand Representatives to bring our store experience to life, engaging customers with care and representing our brand authentically. You’ll help customers find what they need and keep the store well-presented.

In this role you’ll provide warm, attentive service, support product replenishment, assist with checkout, and contribute to an omni-channel experience by fulfilling online orders and ensuring a welcoming environment for all shoppers.