Brand Experience Specialist

Abercrombie & Fitch Co.; Farmington (CT); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Opportunity to Become a BrandAffiliate

Training and Development

A Global Team of People Who’ll Celebr

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life—welcoming customers, helping them find what they need, and maintaining a well-presented environment.

You will engage customers with care, provide styling guidance, support replenishment, and manage checkout, returns, and in-store pickup processes. This role emphasizes reliability and attendance in a dynamic retail setting.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Skills

Customer service

Retail operations

Cash handling

Omni-channel

Job description

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life—welcoming customers, helping them find what they need, and maintaining a well-presented environment.

You will engage customers with care, provide styling guidance, support replenishment, and manage checkout, returns, and in-store pickup processes. This role emphasizes reliability and attendance in a dynamic retail setting.