Brand Experience Specialist

Abercrombie & Fitch Co.; Westlake (OH); On-site; USD 24,000 - 32,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life by engaging customers, representing the brand authentically, and creating a welcoming environment. You will help customers find what they need, provide styling guidance across categories, and maintain presentation standards.

The role focuses on delivering warm service, assisting with product replenishment, and supporting seamless checkout and omni‑channel tasks to ensure a premier shopping experience.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment.
• Cash Wrap Operations: Process purchases, returns, and exchanges efficiently with a friendly checkout experience.
• Online Orders: Support omni-channel experiences like Save the Sale, In-Store Pick-Up, and ship-from-store orders.

Job description

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life by engaging customers, representing the brand authentically, and creating a welcoming environment. You will help customers find what they need, provide styling guidance across categories, and maintain presentation standards.

The role focuses on delivering warm service, assisting with product replenishment, and supporting seamless checkout and omni‑channel tasks to ensure a premier shopping experience.