Brand Experience Specialist

A&F Stores, Inc.; Burlington (MA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Brand Affiliate opportunities

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. in Burlington, MA is seeking Brand Representatives to bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all.

You’ll provide warm, attentive service, assist with product styling and replenishment, and ensure a clean, visually appealing sales floor. You’ll also handle purchases, returns, exchanges, and support in-store pickup and ship-from-store orders.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment while balancing engagement and tasks.
• Strong organizational skills and attention to detail.
• Reliability and consistency in attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean, organized sales environment.
• Process purchases, returns, and exchanges efficiently with a friendly checkout experience.
• Support omni-channel orders, in-store pickup, and ship-from-store fulfillment.

Skills

Welcoming service

Customer engagement

Attention to detail

Attendance reliability

Job description

Abercrombie & Fitch Co. in Burlington, MA is seeking Brand Representatives to bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all.

You’ll provide warm, attentive service, assist with product styling and replenishment, and ensure a clean, visually appealing sales floor. You’ll also handle purchases, returns, exchanges, and support in-store pickup and ship-from-store orders.