Brand Experience Manager | Retail Leadership & Coaching

Victoria’s Secret & Co.; Miami (FL); On-site; USD 37,000 - 48,000; Full time

Job summary

Victoria’s Secret & Co is seeking a Store Manager who delivers outstanding customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role guides Brand Supervisors, coaches teams, and reports to the Store Manager or Assistant Store Manager.

You will own visual execution and product storytelling, use reports to drive category performance, maintain selling standards, and lead talent lifecycle with the Store Manager.

Qualifications

• Passion for the Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• A sense of self-awareness with an interest in seeking feedback to improve and develop.
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
• Experience with influencing cross-functional partners in informal and formal settings.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks.
• Ability to use technology (headsets, mobile devices, computers).
• 3+ years of retail leadership experience preferred.

Responsibilities

• Visual execution within the Victoria’s Secret business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including Victoria’s Secret Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business

Skills

Brand passion

Sales reports insights

Self-awareness & feedback

People development

Influencing partners

Flexible schedule

Physical ability

Tech proficiency

Retail leadership

Job description

Victoria’s Secret & Co is seeking a Store Manager who delivers outstanding customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role guides Brand Supervisors, coaches teams, and reports to the Store Manager or Assistant Store Manager.

You will own visual execution and product storytelling, use reports to drive category performance, maintain selling standards, and lead talent lifecycle with the Store Manager.