Brand Experience Manager — Retail Leader

Victoria’s Secret & Co.; Aurora (CO); On-site; USD 292,000 - 293,000; Full time

Job summary

Victoria’s Secret & Co is seeking a Store Manager to lead the customer and brand experience, drive sales, and coach Brand Supervisors for consistent execution.

This role reports to the Store Manager or Assistant Store Manager and oversees talent, visual standards, and daily operations to deliver exceptional service. The position requires retail leadership and willingness to work a flexible schedule.

Qualifications

• Passion for the Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• A sense of self-awareness with an interest in seeking feedback to improve and develop.
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
• Experience influencing cross-functional partners in informal and formal settings.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks.
• Ability to use technology (headsets, mobile devices, computers).
• 3+ years of retail leadership experience preferred.

Responsibilities

• The Victoria’s Secret Manager drives the overall customer and brand experience within the Victoria’s Secret Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives.
• Specifically, the Victoria’s Secret Manager owns: visual execution, product storytelling, category-level performance insights, and sales floor standards.
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager.
• Direct reports, as assigned, including Victoria’s Secret Supervisors and/or Selling Associates.
• This role is present in higher volume or more complex environments and leads the performance and direction of the business.

Job description

Victoria’s Secret & Co is seeking a Store Manager to lead the customer and brand experience, drive sales, and coach Brand Supervisors for consistent execution.

This role reports to the Store Manager or Assistant Store Manager and oversees talent, visual standards, and daily operations to deliver exceptional service. The position requires retail leadership and willingness to work a flexible schedule.