Brand Experience Manager

Victoria's Secret; Wyomissing (Berks County); On-site; USD 65,000 - 90,000; Full time

Job summary

Victoria’s Secret & Co in Wyomissing, PA seeks a Store Manager who leads the customer and brand experience, guiding sales associates to uphold brand standards. This role provides direction and coaching to Brand Supervisors to ensure consistent execution.

It reports to the Store Manager or Assistant Store Manager, as assigned. The Store Manager drives the overall customer experience, ensuring product presentation and selling behaviors align with the Brand’s guidance and objectives, and leads in

Qualifications

• Leads customer and brand experience in store.
• Coaches Brand Supervisors and ensures execution of brand guidance.
• Directs talent lifecycle including interviewing and performance management.

Responsibilities

• Translate brand direction into priorities and daily actions on the sales floor.
• Protect the emotional tone of the customer experience and storytelling.
• Drive category performance insights using company tools and reports.
• Maintain store standards for visuals, selling behaviors, and fitting rooms.
• Lead and mentor Supervisors and Selling Associates with Store Manager oversight.

Skills

Customer experience

Leadership

Coaching

Hiring decisions

Performance management

Visual merchandising

Job description

Victoria’s Secret & Co in Wyomissing, PA seeks a Store Manager who leads the customer and brand experience, guiding sales associates to uphold brand standards. This role provides direction and coaching to Brand Supervisors to ensure consistent execution.

It reports to the Store Manager or Assistant Store Manager, as assigned. The Store Manager drives the overall customer experience, ensuring product presentation and selling behaviors align with the Brand’s guidance and objectives, and leads in