Brand Experience Leader & Visual Merchandising Coach

Victoria's Secret; Houston, Northern (TX, KY); Hybrid; USD 48,000 - 66,000; Full time

Job summary

Victoria's Secret is seeking a PINK Manager in Houston to lead the customer and brand experience with a values-based approach. The role delivers exceptional experiences to both customers and associates to grow brand top-line sales.

In higher complexity stores, this leader provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. The PINK Manager oversees product presentation, selling behaviors, talent lifecycle, and direct reports, aligning with store

Qualifications

• Leadership experience in retail management or supervision preferred.
• Ability to coach and develop associates and manage talent lifecycle.

Responsibilities

• The PINK Manager drives the overall customer and brand experience within the PINK Business.
• They ensure product presentation and selling behaviors reflect the Brand’s guidance and objectives.
• Visual execution within their line of business by translating brand direction into clear priorities and daily actions.
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience.
• Category-level performance insights, leveraging company tools and reports.
• Sales floor and fitting room standards (if applicable).
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager.
• Direct reports, as assigned, including PINK Supervisors and/or Selling Associates.
• This role is present in higher volume or more complex environments and leads the performance and direction of the business.
• Leading and demonstrating company values.
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates.
• Executing Daily Work Force Management actions to manage labor hours.
• Maintaining visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless execution.
• Leading and modeling behaviors that link to leadership competencies.
• Demonstrating and leading company policy and procedures.
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing.

Job description

Victoria's Secret is seeking a PINK Manager in Houston to lead the customer and brand experience with a values-based approach. The role delivers exceptional experiences to both customers and associates to grow brand top-line sales.

In higher complexity stores, this leader provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. The PINK Manager oversees product presentation, selling behaviors, talent lifecycle, and direct reports, aligning with store