Brand Experience Leader | Elevate Teams & In-Store Experience

Bath & Body Works; West Burlington (IA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Robust medical, dental, vision and Rx

401k with company match and Associate/

No-cost mental health and well-being (

Paid time off and parental leave

Education benefits and scholarship opp

Tuition reimbursement through Guild

Employee discounts on merchandise

Job summary

Bath & Body Works in West Burlington, IA seeks a Brand Experience Leader to develop outstanding associates, deliver exceptional consumer experiences, and drive growth. You’ll lead the brand experience team, set expectations, coach and motivate staff, and ensure store operations align with company values.

You will attract, hire, and develop top talent, deliver performance feedback, manage payroll coverage, and bring the product story to life on the sales floor through compelling selling.

Qualifications

• Proven experience delivering sales, exceptional consumer experience, and operational results in a fast-paced environment.
• 2+ years of experience in a manager role, preferably in a retail setting.
• Thrives in a consumer-first based retail environment.
• Ability to foster a consumer-focused selling culture.
• Passion for attracting, developing, and retaining top talent.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in the moment coaching to associates.
• Ability to de-escalate store and consumer situations effectively.
• Ability to meet physical demands as described above.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent including the brand experience leadership team.
• Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates through effective and fair leadership.
• Responsible for owning and delegating leadership tasks to address consumer experience, vendor relationship, or maintenance issues.
• Partner with the brand experience leadership team to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize the business and bring the product story to life.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback.
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
• Lead exceptional in-store consumer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with consumers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the consumer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for consumers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.
• Leaders are responsible for working highest priority days and highest traffic days and times, including but not limited to evenings, weekends, and holidays. Leaders are also responsible for opening and closing shifts.

Skills

Sales experience

People management

Customer focus

Talent development

Communication skills

Coaching

Conflict resolution

Physical stamina

Flexible schedule

Education

High school diploma or equivalent

Job description

Bath & Body Works in West Burlington, IA seeks a Brand Experience Leader to develop outstanding associates, deliver exceptional consumer experiences, and drive growth. You’ll lead the brand experience team, set expectations, coach and motivate staff, and ensure store operations align with company values.

You will attract, hire, and develop top talent, deliver performance feedback, manage payroll coverage, and bring the product story to life on the sales floor through compelling selling.