Brand Experience Lead – Customer Delight & Demos

Rivian; Pompano Beach (FL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Health insurance

Job summary

Rivian is seeking a Product Guide III in Pompano Beach, FL to deliver memorable brand experiences and drive customer engagement from first contact to vehicle delivery.

You will educate customers, support events, and use POS/CRM tools to generate leads while maintaining premium store standards and aligning with brand initiatives. This role offers a dynamic, customer-first environment in a growing electric vehicle company.

Qualifications

• 2+ years' experience in customer service, automotive, field marketing, sales, education, or hospitality environment preferred.
• At least 18 years of age. Must be 21+ years of age to operate any Rivian vehicle.
• High School Diploma, GED, or other recognized high school equivalency credential required.
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; travel may be required.
• Experience using POS and CRM software preferred.
• Working knowledge of Google Workspace with ability to learn new tools quickly.
• Must have a valid driver's license and clean driving record per policy; eligibility for licenses as applicable.

Responsibilities

• Welcome, engage, and educate customers, providing a positive and inclusive experience.
• Achieve key performance indicators such as leads captured, lead capture rate, lead-to-drive rate, and customer experience metrics.
• Engage with Rivian customers to create individualized experiences including test drives and deliveries.
• Support brand initiatives including events, demos, and community activities.
• Maintain knowledge of tools including POS and CRM and leverage them to generate leads.
• Perform day-to-day operational duties such as event support, space upkeep, and visual displays.
• Uphold retail and vehicle presentation standards to keep locations premium.
• Take on additional projects as requested by leadership.

Skills

Customer service

Hospitality

Communication

Sales

Event coordination

Google Workspace

Education

High School Diploma

Tools

POS

CRM

Job description

Rivian is seeking a Product Guide III in Pompano Beach, FL to deliver memorable brand experiences and drive customer engagement from first contact to vehicle delivery.

You will educate customers, support events, and use POS/CRM tools to generate leads while maintaining premium store standards and aligning with brand initiatives. This role offers a dynamic, customer-first environment in a growing electric vehicle company.